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Michael Wright

ex-CEO, NED
Tilte, Taxd, Welleasy
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07 Nov 2008
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Followed by John Sims, Martha Boyle and 5 others you follow
View Michael Wright's full profile

Michael's opinions

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Michael Wright

Counter Point to 'Banks are Struggling with Email'

John Safa's opinion piece entitled 'Banks are struggling with email' presented a single lens to the topic. Here is an alternative viewpoint. Banks are not 'struggling' with email, indeed they are increasingly embracing the reach and ubiquity of email as a core communication tool for the always-on world. It is almost impossible to engage with elect...

02 February 2017 /security

Michael Wright

Google, Digital Mailboxes and the long tail of eBilling

I'm actively following the PR hype about Digital Mailboxes (you know - one place to get/save all my financial documents) – just waiting for Google (through Gmail) to announce its intentions in this space. Indeed, I'm somewhat perplexed that it hasn't already done so. Perhaps it's just following a similar strategy to Volly (that has again postponed...

28 February 2013 /payments

Michael Wright

The 2012 Billentis eBilling, eInvoicing Report

The essence of 2012: Billentis eBilling & eInvoicing Report The 2012 Billentis eBilling & eInvoicing Report has been released. This is my interpretation of the findings as well as some of the highlights of the report. The report shows a predictable reduction in paper and a corresponding increase in electronic billing and invoicing. Email bi...

26 April 2012 /payments

Michael Wright

eBilling adoption rates, what's a realistic goal for 2012?

As an eBilling practitioner, the bad news is that you are probably falling short of your target numbers. The good news is that it’s not your fault - but this may not prevent you from getting the axe. Board level expectations of 15% eBilling adoption per annum are normal. In today’s connected society where we are online more than offline and 'going ...

15 March 2012 /payments

Michael Wright

Will PDF will be the saviour of eBilling and eInvoicing

For many years I have written about why PDF is the ideal process for eBilling and eInvoicing alike. The proof is in the adoption statistics – ‘push’ email billing solutions produce double or triple the adoption of paperless processes when compared to web portals. A few months ago an article by renowned eInvoicing commentator Frisco de Yong; 7 my...

01 March 2012 /payments

Michael Wright

Pitiful adoption of eStatements

In the recent Forrester report “Paperless Plight: Growing Resistance Outpaces Adoption” the survey of 3554 online adults revealed that only 24% had switched off paper bank statements. This is a pitiful amount – by any standards. But banks have been pleading, motivating, cajoling, bribing, forcing and greenmailing customers into signing up for onli...

28 November 2010 /security

Michael Wright

eBilling - E-invoicing : Lost in translation

What struck me most about the Deutsche Bank Research into e-invoicing was the fundamental lack of distinction between B2B and B2C electronic billing processes, all of which have been grouped together under the heading 'e-invoicing'. The research did cite a report that showed that invoices for B2B were nearly double that of B2C. But this is wher

13 May 2010 /payments

Michael Wright

I've been Phished, Again !

With half of the Internet users in the UK now banking online (UK Payments Administration, Jan 2010), it’s hardly surprising that phishing is on the rise. As new customers migrate to more convenient banking processes, the number of potential targets for phishers grows each week. I’m a victim of phishing attacks each week, but as part of an antip...

20 January 2010 /security

Michael Wright

Carrot or Stick? T-Mobile gets sued...

In the eBilling world the debate over the use of the stick or carrot is now the hottest topic. Especially with the recent class action suite against T-Mobile. The reason for the uproar is T-Mobile's decision to charge customers for their monthly bill summary. They had already stopped printing the detailed bill analysis in February 2008. "Cust

10 September 2009

Michael Wright

Why eBilling has failed - and how to fix it !

B2C eBilling has failed. In its many guises (Electronic Billing, EBPP, Paperless Billing), ebilling has been around for many years now, yet adoption rates continue to fall dismally short of expectations. The replacement of environmentally damaging paper bills with convenient electronic bills, has achieved adoption rates of around 10% to 15% acros...

27 January 2009 /payments

Michael writes about

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  • payments

Michael's opinion archive

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